Privacy Policy

Depending on the nature of the service or interaction, we may collect information including, but not limited to:

Personal Information

• Full name
• Mobile number
• Email address
• Date of birth
• Residential or communication address
• PAN and other identification details
• KYC-related information and documents
• Bank account details, where required for transactions or regulatory purposes
• Financial information and investment-related information
• Investment objectives, risk preferences, and financial goals
• Nominee and related information, where applicable

Information You Provide Voluntarily

We may collect information that you voluntarily provide when you:

• Submit an enquiry or contact form
• Request investment or financial information
• Request assistance with mutual fund investments
• Participate in financial planning discussions
• Subscribe to newsletters or updates
• Communicate with us through email, telephone, WhatsApp, or other communication channels
• Participate in surveys, campaigns, contests, or other activities conducted by us

Technical and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address
• Browser type and version
• Device type and operating system
• Website pages visited
• Date and time of access
• Referral URLs
• Approximate usage and interaction information
• Cookies and similar technologies

This information may be used to improve website functionality, security, user experience, and our Services.

FynnChintan Finserv may use the information collected for legitimate business, service, regulatory, and operational purposes, including:

• To respond to your enquiries and requests
• To understand your financial objectives and investment requirements
• To assist you with mutual fund-related services
• To provide information regarding investment products and services
• To facilitate account opening, KYC, onboarding, and related processes
• To assist with transactions and service requests initiated by you
• To maintain records of your interactions and services availed through us
• To provide portfolio and investment-related information where applicable
• To communicate important service, transaction, regulatory, or operational updates
• To improve our website, products, services, and customer experience
• To conduct research and analytics
• To prevent fraud, unauthorized activities, misuse, or security incidents
• To comply with applicable laws, regulations, regulatory requirements, and lawful directions
• To enforce our terms, policies, and legal rights
• For other purposes that are reasonably necessary for providing our Services

Where you choose to use our mutual fund distribution or related services, certain personal, financial, and KYC information may be required to facilitate your requests.

Such information may be processed or shared, where necessary and permitted, with relevant entities involved in providing the requested services, including:

• Mutual Fund Asset Management Companies (AMCs)
• Registrars and Transfer Agents (RTAs)
• KYC Registration Agencies (KRAs)
• Banks and payment service providers
• Mutual fund transaction platforms
• Technology and infrastructure service providers
• Regulatory authorities and statutory bodies
• Other authorized service providers

Such sharing will be undertaken only to the extent reasonably necessary for providing the requested services, processing transactions, complying with regulatory requirements, or fulfilling legal obligations.

If you choose to provide information regarding your financial goals, income, investment experience, risk preferences, existing investments, or financial objectives, we may use such information to better understand your requirements and provide relevant information or assistance.

Any investment-related information or communication provided through our Services should not be construed as a guarantee of returns or performance.

We respect the confidentiality of your personal information and do not sell or rent your personal information to third parties.

However, we may disclose or share information where reasonably necessary:

• To provide Services requested by you
• To facilitate mutual fund transactions or related processes
• With AMCs, RTAs, KRAs, banks, payment processors, and authorized service providers
• With technology, hosting, analytics, communication, and other service providers engaged by us
• To comply with applicable laws, regulations, court orders, government directions, or regulatory requirements
• To prevent fraud, money laundering, unauthorized transactions, or other unlawful activities
• To protect the rights, property, safety, and security of FynnChintan Finserv, our users, or other persons
• In connection with a merger, restructuring, acquisition, sale, or transfer of business or assets, subject to applicable law

Third-party service providers who process information on our behalf may be required to maintain appropriate confidentiality and security measures.

By providing your contact details and using our Services, you may receive communications from us relating to:

• Service requests
• Transaction-related information
• Account or portfolio-related information
• Important regulatory or operational updates
• Educational and investment-related information
• Newsletters
• Product or service information
• Promotional communications, where permitted

You may request to opt out of promotional communications at any time by contacting us or using the unsubscribe mechanism provided in the communication.

Please note that opting out of promotional communications may not prevent us from sending essential service, transactional, security, legal, or regulatory communications.

Our website may use cookies and similar technologies to improve functionality and user experience.

Cookies may be used to:

• Remember user preferences
• Understand website usage
• Improve website performance
• Analyze traffic and engagement
• Enhance website security
• Provide relevant website functionality

With your permission, we use Google Analytics, loaded through Google Tag Manager, to understand how visitors use our website, such as which pages are viewed and which forms are submitted. These analytics cookies are set only after you allow analytics in our cookie banner, and you can withdraw that permission at any time through the Cookie settings link in the website footer. We do not send your name, email address, phone number or other contact details to Google Analytics, and we do not use advertising cookies.

Google processes analytics data under its own privacy policy, available at https://policies.google.com/privacy.

You may configure your browser to refuse or restrict cookies. However, disabling certain cookies may affect the availability or functionality of some parts of our website.

Our website may contain links to third-party websites, platforms, applications, or services.

These third-party websites operate independently and may have their own privacy policies and terms of use. FynnChintan Finserv is not responsible for the privacy practices, security, content, or policies of such third-party websites.

We encourage you to review the privacy policy of any third-party website before providing personal information.

FynnChintan Finserv takes reasonable measures to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

We may use appropriate administrative, technical, electronic, and organizational safeguards depending on the nature of the information and the risks involved.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure. Accordingly, while we strive to protect your information, we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing Services, maintaining business and transaction records, complying with applicable legal and regulatory requirements, resolving disputes, and enforcing our agreements.

Certain information may need to be retained for longer periods where required by applicable laws, regulations, regulatory authorities, or legitimate business requirements.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

Subject to applicable laws and regulations, you may have rights regarding your personal information, including the right to:

• Request information regarding the personal data held by us
• Request correction of inaccurate or incomplete information
• Request updating of your personal information
• Withdraw consent where processing is based on consent, subject to applicable limitations
• Request deletion of information where legally permissible
• Opt out of certain promotional communications

Certain requests may not be capable of being fulfilled where retention or processing is required by law, regulation, contractual obligations, or legitimate business requirements.

To exercise applicable rights or raise a privacy-related concern, please contact us using the details provided below.

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, you may contact us at:

We will make reasonable efforts to address privacy-related queries and concerns in accordance with applicable laws and regulations.